• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi there,

while using both officially available firmware versions for my brand new CCX 600 I was not able to access the admin and screen capture pages over WiFi. Once the phone got connected using an Ethernet cable, both pages became available.

 

Any suggestions?

 

Thank you in advance,

Abel

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Abel 

 

I just checked this using a CCX600 in Teams mode simply powered with a Power adapter and both menus are available on my phone. I was running 5.9.13.0306 and was not signed into the account prior to activating the Web Interface and the Screen capture.

 

The same was applicable when simply switching from a Lan connection to WiFi. Both menus are available and the functionality worked when signed into WiFi.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Abel 

 

I just checked this using a CCX600 in Teams mode simply powered with a Power adapter and both menus are available on my phone. I was running 5.9.13.0306 and was not signed into the account prior to activating the Web Interface and the Screen capture.

 

The same was applicable when simply switching from a Lan connection to WiFi. Both menus are available and the functionality worked when signed into WiFi.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

thank you for confirming the accessibility of those pages over WiFi. My issue seems to be related to some security settings in my WiFi 6 network. I'll investigate further, thank you.

 

Best regards,

Abel

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.