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CX 3000 initial configuration

Preston
Occasional Visitor

CX 3000 initial configuration

We have a CX 3000 that we are trying to setup for our Conference room. When attached to a PC and attempting to sign in, it just sits at Signing in and never gets anywhere. When attempting to use the basic sign in, ext & pin, it'll try for a bit and then complain that it can't connect to the cert server. We have verified the DHCP settings, and have used the DHCPUtil a couple of times to no avail. At this point we aren't sure what the problem is. Any help would be appreciated.

We Have tried to setup on Lync 2010 with UCS 5.4 and S4B2015 with UCS 5.4.4

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX 3000 initial configuration

Hello Preston,

welcome to the Polycom Community.

The software versions you mention sound like you are using a VVX Phone but you mention a CX3000?

 

Can you please verify this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Preston
Occasional Visitor

Re: CX 3000 initial configuration

you would be correct. We currently use VVX 300's, 410's, and 600's. We are trying to setup the CX3000 as a conferencing phone, but are having difficulties getting it to sign in and register, even with the provisning servver.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX 3000 initial configuration

Hello Preston,

A CX3000 works without a provisioning server as it is fully deployed via Skype for Business.


Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4