We have just rolled out a batch of CX-500s in Teams mode. We've noticed that the phones have a red flashing LED when they have a missed call. We'd like to disabled it if possible but can't seem to find a way to do this either in Teams or in the Poly config files.
Has anyone managed to do this?
Hello @DJ054 ,
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In this particular case, I suggest checking with our Partner Microsoft as they supply the Teams application running on our phones but feel free to return here once you have a solution for your issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Hello @DJ054 ,
I investigated this internally and whilst our Partner Microsoft is missing the ability to do this via their Software we do have a configuration parameter.
Use the following configuration to disable the MWI LED for an incoming call:
<call call.offering.led="0" />
Use the following configuration to disable the MWI LED for a missed call
<call call.serverMissedCall.led="0" />