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CX 5100 video freeze during conferencing...

Zaddel
Occasional Visitor

CX 5100 video freeze during conferencing...

Hello,

we use the cx 5100 system with skype for business. at the past year we have no problems, everything works well. for a few weeks now, the video is freezing in after a short time, sometime it works well. latest firmware and driver....

checked hardware by the polycom-dealer.... no errors. Any ideas ????

thanks for help :)

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX 5100 video freeze during conferencing...

Hello Zaddel,

welcome to the Polycom Community.

The latest Firmware does not tell us what is currently installed on the device weeks, months or years after this post was made.

 

Please ensure to always include the currently used software version in your post.

 

In addition to you issue what kind of conferences do you have with this device ? Internal or External only?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Zaddel
Occasional Visitor

Re: CX 5100 video freeze during conferencing...

Thank you for answering. So, here is the number of the installed firmware : 1.2.3.70255

 

The camera is connected to the pc with an 10m usb 3.0 repeater. may that be the problem ? Bur works well for a year...

 

Best Regards, Zaddel

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX 5100 video freeze during conferencing...

Hello Zaddel,

the maximum supported length of a cable is 3m.

 

This is a USB 3.0 specification and anything else is unsupported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4