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CX 600 Away Issue

ateeb_fayyaz
Occasional Visitor

CX 600 Away Issue

We seem to have an issue, once a standalone Polycom CX600 phones goes into away mode during the evening. In the morning if someone call the phone it will not receive the call until you have picked up the handset and it resets to active mode. After which once change back to away mode it will still allow calls to come through. This issue only seems appear once in away mode status for several hours.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX 600 Away Issue

Hello ateeb_fayyaz,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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