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CX3000 sign in issues


CX3000 sign in issues

We have two CX3000 phones.  They have worked great for us the past 2 years.  We initially had some troubles getting them to sign in and I believe it came down to some certificate issues.  Last week on our lync 2013 FE server the default certificate expired.  This was all configured before my time at the company and whoever configured things initially is no longer with the company.  I stumbled through getting the certificate renewed and lync is up and running fine.  We have 50+ vvx410 and 500 models that are working fine.


On the cx3000 they will not sign in.  It asks if you have a computer to make signing in simpler and connect the USB.  When I connect the usb it never prompts me to login on the Lync client.  I have tried connecting the phone to several different PCs to see if connecting through USB ever prompts for login info.  Nothing ever happens.  When I go to sign in using extension and PIN it tries to login and flashes a few messages very quickly before saying an account matching this phone cannot be found.  I have tried several different extensions and PIN combinations that sign in no problem on our VVX phones.


The CX3000 is version: 4.0.7577.4455.   It is picking up a good IP.  When I test the account with the Test-CSPhoneBootrap -PhoneorExt everything comes back successful.


When looking at the time in the system information it is 2 hours off.  I believe I remember that being a problem in the past.  Not sure where it is pulling its time from.


Any ideas?

Message 1 of 2
Polycom Employee & Community Manager

Re: CX3000 sign in issues

Hello JBen,


Welcome back to the Polycom community.

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2