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CX3000s lose Merge Call/Add Others Menu item after set up as Common Area Phones in Lync 2013

jonconley
Visitor

CX3000s lose Merge Call/Add Others Menu item after set up as Common Area Phones in Lync 2013

We recently moved all our Polycom CX3000s to Common Area Phones.

 

With the transition, the menu item to Add Others or Merge Calls, is gone.

 

We have contacted Polycom Support and they let us know it sounds like the Voice Policy, specifically the EnableCallTransfer needs to be set to true.

 

We already have this value set to true and are looking for anyone who has also encountered this issue or knows the solution.

 

Thanks.

 

 

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2 REPLIES 2
James.Helman
Regular Advisor

Re: CX3000 lose Merge Call/Add Others Menu item after set up as Common Area Phones in Lync 2013

Make sure you have assigend the approate policys to the common area accounts. This can only be done from PowerShell.

 

Call transfer is part of the voice policy, add others and merg calls requre a conferance policy that allowes audio.

 

https://technet.microsoft.com/en-us/library/gg412807(v=ocs.14).aspx

 

 

Message 2 of 3
jonconley
Visitor

Re: CX3000 lose Merge Call/Add Others Menu item after set up as Common Area Phones in Lync 2013

Resolved from Polycom support followup. FYI: This is counter to what you'll see as defaults on most articles/blog posts.

 

The following conferencing policy settings are typically set for common area phones, but these and others can be changed depending on your organization’s needs. For example, if the phone is in the lobby, you might want to prevent audio and video conferencing (setting AllowIPAudio and AllowIPVideo to False), but if you have the phone in a conference room, you might want to allow them (setting them to True). Based on the above my Microsoft contact is saying that this feature should be the only one that you have to enable. Just make sure that the total number of participants on a call is set to a number higher than 2.
AllowIPAudio : True

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