Logging into CX500 phones on our standard edition setup worked just fine, but after upgrading to a Enterprise Pool with NetScaler HLB in front the login fails.
This only affects the CX500 phones. Any VVX phone we have works just fine.
We are using pin authentication for any phone-login and this just stopped working.
I've tried tracing the traffic, updating the software on the CX500 phones and pulling the logs with LPE phone log viewer.
The logs gives an error when it tries a SOAP action and the phones themselves report that the server can't find a account connected to the number I'm trying to log in with.
Anyone have an idea what might be wrong?
Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
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