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CX550 screen upsdie down

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Occasional Visitor

CX550 screen upsdie down

Dear all,

 

We have a CX5500 which screen is upside down. We never changed anything, maybe a user did it without knowing what he was doing. Anyway we have now this upside down screen. We did the 20 second reset, but this did not change anything.

Do you know how we or where are the settings to put back to normal?

 

thank you!

Luca

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: CX550 screen upsdie down

Hello Luca,

welcome to the Polycom Community.

What 20 seconds reset did you do?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: CX550 screen upsdie down

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: CX550 screen upsdie down

Hello Luca,

I have never heard of this and if you are already running Software 1.2.3 would suggest you contact your Polycom reseller for an RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Visitor

Re: CX550 screen upsdie down

This is how it looks like, see attachments