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- Re: CX5500 Lync Online - Service Unavailable
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01-11-2017 04:07 AM
Hello Elmuiez,
Not knowing what else you changed now this now looks better:
0111104902|sip |1|00|[TLS] hostname we are connected to is: 'autodiscover.wfp.org' IP '193.194.139.166' port 443 0111104902|sip |3|00|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following: 0111104902|sip |3|00|[TLS] Hostname: wfp.org 0111104902|sip |3|00|[TLS] Outbound Proxy: wfp.org 0111104902|sip |3|00|[TLS] Hostname connection: autodiscover.wfp.org 0111104902|sip |1|00|[TLS] Comparing certificate SAN type DNS: 'mail.wfp.org' 0111104902|sip |1|00|[TLS] Comparing certificate SAN type DNS: 'autodiscover.africanriskcapacity.org' 0111104902|sip |1|00|[TLS] Comparing certificate SAN type DNS: 'autodiscover.wfecsp.unicc.org' 0111104902|sip |1|00|[TLS] Comparing certificate SAN type DNS: 'autodiscover.wfp.org' 0111104902|sip |3|00|[TLS] Validating certificate SAN of type DNS with 'autodiscover.wfp.org' 0111104902|sip |3|00|[TLS] Server Certificate SAN or CN validation success. SSL verify result 0 0111104902|sip |1|00|MakeTlsConnection: post_connection_checks passed 0111104902|sip |3|00|MakeTlsConnection: connection succeeded
So the TLS Certificate check now passes and we are registering:
0111104902|sip |0|00| REGISTER sip:wfp.org;transport=tls SIP/2.0 0111104902|sip |0|00| Via: SIP/2.0/TLS 10.68.15.39:50431;branch=z9hG4bK1cf529fc627CAB3B 0111104902|sip |0|00| From: "elmuiez.babikir" <sip:elmuiez.babikir@wfp.org>;tag=54211847-CE94F0C;epid=00e0db45cada 0111104902|sip |0|00| To: <sip:elmuiez.babikir@wfp.org> 0111104902|sip |0|00| CSeq: 1 REGISTER 0111104902|sip |0|00| Call-ID: 658a274-6f09b978-72730a34@10.68.15.39 0111104902|sip |0|00| Contact: <sip:elmuiez.babikir@10.68.15.39:50431;transport=tls>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:fb2e0f99-4ebf-54a4-b915-db43006edcf7>" 0111104902|sip |0|00| User-Agent: Polycom/5.4.0.14087 PolycomCX-CX_5500-UA/5.4.0.14087 0111104902|sip |0|00| Accept-Language: en 0111104902|sip |0|00| Ms-device-info: MAC=00-E0-DB-45-CA-DA, vendor=POLYCOM, version=PolycomCX-CX_5500-5.4.0.14087 0111104902|sip |0|00| ms-keep-alive: UAC;hop-hop=yes 0111104902|sip |0|00| Supported: msrtc-event-categories,adhoclist,ms-cluster-failover,ms-userservices-state-notification,gruu-10,gruu 0111104902|sip |0|00| Event: registration 0111104902|sip |0|00| ms-subnet: 10.68.15.0 0111104902|sip |0|00| Max-Forwards: 70 0111104902|sip |0|00| Content-Length: 0
But now the server responds with a 400 error
0111104902|sip |0|00| HTTP/1.1 400 Bad Request 0111104902|sip |0|00| Content-Type: text/html; charset=us-ascii 0111104902|sip |0|00| Server: Microsoft-HTTPAPI/2.0 0111104902|sip |0|00| Date: Wed, 11 Jan 2017 10:49:04 GMT 0111104902|sip |0|00| Connection: close 0111104902|sip |0|00| Content-Length: 311 0111104902|sip |0|00| 0111104902|sip |0|00| <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd"> 0111104902|sip |0|00| <HTML><HEAD><TITLE>Bad Request</TITLE> 0111104902|sip |0|00| <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD> 0111104902|sip |0|00| <BODY><h2>Bad Request</h2> 0111104902|sip |0|00| <hr><p>HTTP Error 400. The request is badly formed.</p> 0111104902|sip |0|00| </BODY></HTML> 0111104902|sip |4|00|SSL_get_error Error code=5,rc(0)
I suggest you work with your reseller after you verified that all the relevant data is OK. Just as a reminder the CX5500 must be in LYNC base profile mode!
This is shown => here <= and no other settings must be changed and simply add your user credentials as shown => here <=
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-11-2017 04:34 AM
Hello Stedden,
Indeed the phone is on Lync (check attched screen shot), I didn't modify any setting apart from the logging (Global Log Level Limit & SIP_Debug) following your lead, our CX 5500 info details as follows:
Device Software Version 1.2.3.70255
UC Software Version 5.4.0.14087
MAC Address 00:E0:DB:45:CA:DA
Phone Model CX5500
Part Number CX5500 Rev:20
Your support with raising a support ticket would be higly apperciated.
Elmuiez
01-11-2017 04:45 AM
Hello Elmuiez,
the serial is not the MAC in this case but a number starting with 82 and should be 12 or 14 digits long.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-11-2017 06:02 AM
Hello Elmuiez,
WESTCON MIDDLE EAST LTD sold this unit back in 21/11/2016. Please work with them.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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