-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- UC Platforms
- Re: CX5500 boot issue
Create an account on the HP Community to personalize your profile and ask a question
04-25-2017 03:07 AM
Hell all,
My CX5500 can not boot,it stays at Polycom logo and the leds are flashing green.
Factory reset did not solve the problem.
Any ideas?
Thank you in advance.
Kind Regards,
Solved! Go to Solution.
Accepted Solutions
04-25-2017 03:15 AM
Hello sotiris,
welcome to the Polycom Community.
Its always useful to provide a bit of a background story on the unit and how it was installed and used so we have an idea of the environment.
As you describe it I assume an RMA is required.
What is the serial of the unit usually starting with 82
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-25-2017 03:15 AM
Hello sotiris,
welcome to the Polycom Community.
Its always useful to provide a bit of a background story on the unit and how it was installed and used so we have an idea of the environment.
As you describe it I assume an RMA is required.
What is the serial of the unit usually starting with 82
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community