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CX5500 boot issue

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Frequent Advisor

CX5500 boot issue

Hell all,

 

My CX5500 can not boot,it stays at Polycom logo and the leds are flashing green.

Factory reset did not solve the problem.

 

Any ideas?

 

Thank you in advance.

 

Kind Regards,

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: CX5500 boot issue

Hello sotiris,

welcome to the Polycom Community.

Its always useful to provide a bit of a background story on the unit and how it was installed and used so we have an idea of the environment.

 

As you describe it I assume an RMA is required.

 

What is the serial of the unit usually starting with 82


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: CX5500 boot issue

Hello sotiris,

welcome to the Polycom Community.

Its always useful to provide a bit of a background story on the unit and how it was installed and used so we have an idea of the environment.

 

As you describe it I assume an RMA is required.

 

What is the serial of the unit usually starting with 82


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2