Hi, we have two CX5500 devices. Recently we upgraded our Mac devices to macOS 10.12. Since then we are not able to use camera from those devices (in OS X 10.11 camera was working correctly). Any plans when macOS 10.12 will be supported?
The community's Skype for Business FAQ contains this post here:
Jan 27, 2017 Question:What Mac OS Versions are supported by the CX5100 or CX5500?
Resolution: Software 1.2.3 supports
OS X 10.11
El Capitan (Gala)
OS X 10.10
OS X 10.9
We are unable to discuss future versions but I recommend you check the release notes once a new software is released.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's