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CX5500 (camera) support macOS 10.12

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CX5500 (camera) support macOS 10.12

Hi, we have two CX5500 devices. Recently we upgraded our Mac devices to macOS 10.12. Since then we are not able to use camera from those devices (in OS X 10.11 camera was working correctly). Any plans when macOS 10.12 will be supported?



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Polycom Employee & Community Manager

Re: CX5500 (camera) support macOS 10.12

Hello villam.husar,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 27, 2017 Question:What Mac OS Versions are supported by the CX5100 or CX5500?

Resolution: Software 1.2.3 supports

OS X 10.11 El Capitan (Gala)
OS X 10.10 Yosemite (Syrah)
OS X 10.9 Mavericks (Cabernet)


We are unable to discuss future versions but I recommend you check the release notes once a new software is released.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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