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CX5500 head unit replacement

Occasional Contributor

CX5500 head unit replacement

We have recently had one of our CX5500 device head units damaged you water (leaky roof). Is it possible to get just the head unit replaced and if so is there a specific part number or process to obtain one?
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Polycom Employee & Community Manager

Re: CX5500 head unit replacement

Hello JonnyG,

welcome back to the Polycom Community.

To my knowledge we do not sell individual parts. The unit would have to come back to Polycom for an RMA. Your Polycom reseller can advise you on the price for this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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