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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Howdy all - we're rolling out Teams in our environment and are discovering our CX5500 devices will not work with it properly (call controls, panoramic video not working, audio breaking up). I understand there's an update in progress to address the issue. Is there any time frame you can provide? Thanks very much.

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Hello @ChrisTX,

Polycom manufactured the CX5100 and CX5500 to exact specifications and supports the officially listed Clients in the Data Sheets aka => here <=

 

This is at present Skype for Business and LYNC.  Any support for a change from the client side would need to be supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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