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CX5500 support for Microsoft Teams

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CX5500 support for Microsoft Teams

Howdy all - we're rolling out Teams in our environment and are discovering our CX5500 devices will not work with it properly (call controls, panoramic video not working, audio breaking up). I understand there's an update in progress to address the issue. Is there any time frame you can provide? Thanks very much.

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Polycom Employee & Community Manager

Re: CX5500 support for Microsoft Teams

Hello @ChrisTX,

Polycom manufactured the CX5100 and CX5500 to exact specifications and supports the officially listed Clients in the Data Sheets aka => here <=


This is at present Skype for Business and LYNC.  Any support for a change from the client side would need to be supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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