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CX600 - Display Problem after Fw-Upgrade to 4.0.7577.4487 (CU15)

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Occasional Visitor

CX600 - Display Problem after Fw-Upgrade to 4.0.7577.4487 (CU15)

Hello Guys!

 

I've got a CX600 and one of my first actions was to Upgrade the firmware through Lync Server 2013. Now it runs on 4.0.7577.4487 but it has a display problem: The screen is kind of mis-adjusted, it is a little to left and a litte to much down than it should be. Please see attached picture. 

 

What could I do? 

Thanks!

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2 REPLIES 2
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Occasional Visitor

Re: CX600 - Display Problem after Fw-Upgrade to 4.0.7577.4487 (CU15)

I've deleted the firmware updates in Lync Management Console and re-added them, now it seems ok on that phone. The display sometimes is "flickering" a little bit, but I think I have to live with that...

Message 2 of 3
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Polycom Employee & Community Manager

Re: CX600 - Display Problem after Fw-Upgrade to 4.0.7577.4487 (CU15)

Hello ,

welcome to the Polycom Community.

This is a known Issue and our partner Microsoft is already aware and they will provide a new CU Update. Please contact Microsoft for further support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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