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CX600 appears as "Speaker Phone" instead of "Handset"

VictorE
Occasional Contributor

CX600 appears as "Speaker Phone" instead of "Handset"

We have CX600's USB tethered to their Windows 10 computers running Skype for Business 2016 connected to a Lync 2013 back end. A few users noticed that they have to press the Answer button instead of just picking up the handset to speak to a incoming caller. The difference is that when they select their primary device in Skype for Business, it shows "Speaker Phone". When it's operating correctly, it shows up as "Handset". I can get it to switch to "Handset" if I power cycle the CX600 while the user is logged on. It will revert back to "Speaker Phone" if the user reboots their computer. Here's what I've tried:

 

1. Remove the CX600 drivers from Device Manager.

2. Remove the sign in information from Skype for Business.

3. Switch to a different USB port.

 

If another user logs onto the same PC and we "Switch User" on the CX600, it show up as "Handset".

 

Is there something else I can try?

1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX600 appears as "Speaker Phone" instead of "Handset"

Hello VictorE,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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