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Calendar meeting details display incorrectly when exchange.meeting parameters used

SOLVED
Highlighted
Advisor

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

Phone Model: Trio 8800

Part Number: 3111-65290-001 Rev:A

MAC Address: 00:04:F2:FC:EB:AC

 

 

Reseller was Cisilion. I dont believe they can escalate to Polycom because they dont buy enough units.

Message 11 of 17
Highlighted
Advisor

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

Im attempting a factory reset then updating again to see if it makes a difference.

Message 12 of 17
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Polycom Employee & Community Manager

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

Hello @duncy321,

The unit was purchased from WESTCON GROUP EUROPEAN OPERATIONS LTD back in 25/12/2015 so from our perspective it is out of warranty.

 

I suggest a PPI / Pay Per Incident via Westcon.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 17
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Occasional Visitor

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

Hi Steffen,

 

I've upgraded 8800 to UC 5.5.4 but still not able to show organizer name in TV (visual +) screen. I checked the 5.5.4 release note and can not find a fixed to EN-77147 as you metioned.

 

Please advise, thanks!

Message 14 of 17
Highlighted
Polycom Employee & Community Manager

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

Hello @Gary Zhang,

welcome to the Polycom Community.

This may be missing in the release notes. I suggest you get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 17
Highlighted
Polycom Employee & Community Manager

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

Hello all,

welcome to the Polycom Community.

This was actually classed as working as designed and not a bug and therefore re-assigned to EN-78638 which is still open.

 

If you are missing this feature then work with your Polycom reseller to add opportunity to this ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 17
Highlighted
Advisor

Re: Calendar meeting details display incorrectly when exchange.meeting parameters used

This issue was resolved in the latest firmware releases from 5.7.1 onwards.

View solution in original post

Message 17 of 17