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Call Log Unavailable - Calls Not Logging to Teams

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Occasional Visitor

Call Log Unavailable - Calls Not Logging to Teams

I have two warnings on my VVX 601 as follows:

 

1.  Default admin password in use.  Contact your administrator:  I am the administrator how do I change the password and/or resolve this warning message.

 

2.  Call logs are unavailable:  How do I clear this warning and two how do I sync the call log for the phone with the call log on Teams?  When I make the call from my VVX, the call shows up in the VVX call history, but does not show up in Teams call history.  If someone calls my Teams phone number, the VVX rings and the call shows in both Teams as well as the VVX call histories.  How do I get this to work both ways?  When I make a phone call from my VVX, I need the history to show up in Teams.

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3 REPLIES 3
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Polycom Employee & Community Manager

Re: Call Log Unavailable - Calls Not Logging to Teams

Hello @PTB1964 ,

 

Welcome to the Poly Community.
Your post was moved as it was placed in an incorrect section.

 

Its good practice to provide a minimum amount of information about the current version of software the phone is running at present.


Checkin the "normal" FAQ as outlined in the Must Read First shows:

 

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

 

and

 

Jul 11, 2014 Question: What is the warning indication / triangle that shows on the phone since UCS 5.1.1?

Resolution: Please check => here <=

 

For your call log issue I suggest you check this in the Skype for Business FAQ

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

Other volunteers are invited to comment and I suggest utilizing the search facility for any other issues.

 

If you still struggle or are unable to follow the above please feel free to raise a ticket with your reseller.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Call Log Unavailable - Calls Not Logging to Teams

Not very much help Steffen.  I'm not able to find any answers to my issues within the forum.  Poly refers me to the reseller, Dell, and Dell tells me they have an agreement with Poly that they should help Dell's end users.

Steffen,

Ever purchase a mission critical piece of equipment and then be told that support is not available?  Not even for a price???  Further to suggest that I peruse through an endless menagerie of messages in an attempt to find a solution?  I would never have purchased a Poly phone if I knew support was not available.  Funny that Plantronics supports their products when Poly will not.  Piss off

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Call Log Unavailable - Calls Not Logging to Teams

Hello @PTB1964 ,

 

My first two quoted options tell you how to change the password and therefore get rid of the message.

 

I am unsure why you state that the reply has not helped as they are super easy to follow.

 

For your 2nd part, we need far more details as you already have provided so, therefore, I shared the relevant steps you can take to gather these and also instructed you how an end-user gets support. Again this should be very easy to follow and if the phone is within the 1st year of warranty free of charge. Outside of this I also explained the Pay Per Incident / PPI way of getting support.

 

We explain all of this here:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

Could I kindly ask you to keep your language at a professional level as this is the official Poly community and not some amateur forum?


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4