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Call is being dropped when tranfering using VVX 300 / SfB

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Occasional Contributor

Call is being dropped when tranfering using VVX 300 / SfB

We are using VVX 300 firmware version 5.4.0.10182 with Skype For Business. When using the physical phone to transfer the call, the call is being dropped.

External call ---->VVX: vvx pick up a call and user presses TRANFER CALL button on the phone to dial the number, as soon as the user presses that button the caller is being dropped.

 

Please help

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Polycom Employee & Community Manager

Re: Call is being dropped when tranfering using VVX 300 / SfB

Hello EdBro,

welcome to the Polycom Community.

The Software you are using is no longer supported. Please upgrade to 5.4.4 instead as this is at present the latest LYNC / Skype for Business supported software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Call is being dropped when tranfering using VVX 300 / SfB

Hello EdBro,

welcome to the Polycom Community.

The Software you are using is no longer supported. Please upgrade to 5.4.4 instead as this is at present the latest LYNC / Skype for Business supported software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2