I have tested several free call recording softwares (BOC call recorder, MP3 Skpe Recorder, Call Monitor Pro) and they all work well when using my Sennheiser USB headset as the audio source, however when I use my Polycom VVX 500 phone as the audio source the recordings are all silence. The calls appear to be recording and the file size increases with time, but playback is silence. I have duplicated this at two sites with Windows 10 and Windows 7. I have tried setting the audio device which appears in Windwows as "Polycom USB Audio Playback" as the default audio device but this did not change the recording behavior. Is is possible to use call recording software with a VVX phone?
Phone Model VVX 500
UC Software Version 22.214.171.12448
welcome to the Polycom Community.
This is not an officially supported scenario or a tested scenario but have you used the VVX as a recording device?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services