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Calls Dropping with Teams and Trio 8800

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Occasional Advisor

Calls Dropping with Teams and Trio 8800

Hi-

 

Anyone expericing issues with calls dropping with Teams and 8800?

 

We can get about 5-15 mins on a call, and it goes silent.  Sometimes Teams goes 'offline"

 

These are just regualr PSTN calls.  Nothing extra going on.  This happens to all 8800's in the enviorment.

 

Firmware-  5.9.0.11398 

 

I am really considering returning these devices and going with another vendor.  My users are getting frustrated.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Calls Dropping with Teams and Trio 8800

Hello @MarcusS ,

 

Welcome to the Poly Community.

 

We would need to see this in support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: Calls Dropping with Teams and Trio 8800

Message 3 of 5
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Polycom Employee & Community Manager

Re: Calls Dropping with Teams and Trio 8800

Hello @MarcusS ,

 

You already asked this in the linked post.

 

Please follow this up via our support structure as already outlined.

 

The sooner you do this the earlier we can look at this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Occasional Advisor

Re: Calls Dropping with Teams and Trio 8800

@ SteffenBaierUK

I have two tickets open; I am not sure if things are moving on the other side.

 

 

Message 5 of 5