Plantronics + Polycom. Now together as Poly Logo

Calls on Hold drop after 30 seconds

admcclendon
Advisor

Calls on Hold drop after 30 seconds

We have VVX 411 running 5.7.2.1765 and when you put a call on hold, it drops after 30 seconds.

 

If the call is answered using the Skype client, the call will remain on hold longer than 30 second...I had a call on hold for 1 minute and call did not drop.

 

Next steps?  Anyone else seeing this?

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Calls on Hold drop after 30 seconds

Open a ticket with Polycom Support

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
JamesW
Frequent Advisor
Message 3 of 4
admcclendon
Advisor

Re: Calls on Hold drop after 30 seconds

Thank you for this information but it did not fix the problem...my trunk configs are correct but calls still drop after 30 seconds.  I was informed by the support vendor, ScanSource, that I need to open a case with Microsoft about this issue.

Message 4 of 4