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Can't Web login after switching profile to SFB on SoundStructure VOIP

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Occasional Visitor

Can't Web login after switching profile to SFB on SoundStructure VOIP

UC Software Version 5.8.2.4732 Updater Version 5.9.6.10658

 

Updated UC Software via Polycom hosted server.
After rebooting, can access using https:// ip address.

After switching base profile to "Skype for Business" can no long access via HTTP or HTTPS.


Previous help solutions refer only to phone where you can enter credentials via LCD screen, the SoundStructure has no other user interface for the VoIP card so how can SFB credentials be entered if not using a provisioning server?

1 REPLY 1
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Polycom Employee & Community Manager

Re: Can't Web login after switching profile to SFB on SoundStructure VOIP

Hello @DCHENG,

 

welcome to the Polycom Community.


Please check => here <=

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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