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Cannot Charge devices Warning

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Frequent Visitor

Cannot Charge devices Warning

After an update we are now getting Warnings on our phones that say "Cannot charge devices using the rear usb port.  Connect a power adapter to enable charging on the rear port."  We don't have anything plugged into these ports and never have.  Is this a bug or is there a way to disable this warning?

 

VVX601

Software Version: 5.8.2.4732

Real precense resource manager 10.4

Purchased through CDW

Message 1 of 26
25 REPLIES 25
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Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello

I already have a ticket for this in support. If you can raise this as well please quote EN-115239

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 26
Highlighted
Frequent Visitor

Re: Cannot Charge devices Warning

Thanks.  I just opened a ticket and referenced your ticket below.  My SR is 1-11329431681.

Message 3 of 26
Highlighted
Advisor

Re: Cannot Charge devices Warning

I confirm the same behaviour:

After upgrading the VVX601 to 5.8.2.4732 or to 5.9.0.9373 the warning message appears.

Message 4 of 26
Highlighted
Advisor

Re: Cannot Charge devices Warning

The following parameter from UC Software release 5.3:

feature.usbRear.power.enabled="0"

Will disable the warning, but it will also disable the USB port.

Message 5 of 26
Highlighted
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello all,

 

we have identified the root cause for this and will change the behaviour in a next release.

 

This will only happen if PoE is being used as the phone simply wants to tell the user that smart phones with a higher demand cannot be charged using the USB back port.

 

The message pop up will be removed and we simply display this in the warnings.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 26
Highlighted
Advisor

Re: Cannot Charge devices Warning

Issue still present on v5.9.1.0615 release a few day ago

Message 7 of 26
Highlighted
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @LuisR ,

 

there is no Release Noted fix for this as this is not fixed in the UC Software 5.9.1 build

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 26
Highlighted
Frequent Advisor

Re: Cannot Charge devices Warning

Yes, upgraded as a test to 5.9.1.0615 and started to receive this after running 5.8.x for 6 months.

 

Annoying to say the least, along with the BToE version issues requiring visits to every computer to remove/update BToE due to compatitility issues.

 

That and the annoying USB which we put our company logo on for screen saving purposes now shows this message with no way to disable it in the config.  

 

2 steps forward, 3 steps back.  Reverting back to 5.8 and the old BToE I guess, not acceptable these annoyances.

Message 9 of 26
Highlighted
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @techlogik ,

 

welcome back to the Polycom Community.


If it would be reported via the documented official channels we would have an earlier start on this and could have fixed this before.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 26