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Cannot Charge devices Warning

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Frequent Advisor

Re: Cannot Charge devices Warning

Appreciate it, I rolled back every version, and it started in 5.8.2.  Others listed it as 5.9x...but after rolling back now to 5.8.1.7278, it went away.

 

So...will wait and see if the 3 revision of releases fix this finally so I can upgrade and deal with the BToE at a single go.

 

Thanks

Message 11 of 26
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Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

The next 5.8.3 and 5.9.2 will include the fixes once released.
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 26
Highlighted
Frequent Advisor

Re: Cannot Charge devices Warning

So, the next two releases, in fact, 6.0.0, does not fix the issue.  The phone still shows the alert on a reboot that the USB devices needs a power adapter for charging etc...

 

3 releases later, same problem exists.  I've tested on all versions.  Back to 5.8.1.7278, that is the last firmware that works and doesn't throw the message.

Message 13 of 26
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Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @techlogik ,

 

welcome back to the Poly Community.


The trouble with all of this is me assuming you are seeing the same error as we have fixed. Due to the fact, no concrete details have been provided, I can only guess it is the same.

 

If this is service impacting for your organization please go ahead and raise this the official way.

 

If not you found a workaround using older software.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 26
Highlighted
Frequent Advisor

Re: Cannot Charge devices Warning

Well, it didn't work the factory reset.  The first boot, it isn't there.  But you reboot the phone again, and you get the message again.

 

VVX 601, anything after the 5.8.1 firmware update, all revisions do it.  It is a small 32GB USB plugged into the back of the phone with a simple .jpg for our screen saver.

 

Anyway...

 

https://imgur.com/uEJe4PC

 

Highlighted
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @techlogik ,

 

thanks for providing more details but in order to proceed this has to come to Poly Support. Please supply a MAC address so I can look up who would be supporting you.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 26
Highlighted
Advisor

Re: Cannot Charge devices Warning

Just tested with v5.9.2.3446 and v6.0.0.4796 on a VVX601 phone

The annoying splash screen warning is gone, but it still appears as an alarm Icon on top

 

Highlighted
Polycom Employee & Community Manager

Re: Cannot Charge devices Warning

Hello @LuisR ,

 

welcome back to the Poly Community.

 

Jul 11, 2014 Question: What is the warning indication/triangle that shows on the phone since UCS 5.1.1?

Resolution: Please check => here <=

 

The steps described above should reset the error.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 18 of 26
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Frequent Visitor

Re: Cannot Charge devices Warning

This is still happening.  Any insight on when this will be resolved?

Message 19 of 26
Highlighted
Frequent Visitor

Re: Cannot Charge devices Warning

attaching 2 pictures to see if we are all talking about the same thing.