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Cant dial out with CCX500 on 6.2.22.0185 firmware - Teams DR

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Occasional Visitor

Cant dial out with CCX500 on 6.2.22.0185 firmware - Teams DR

"Please contact your administrator for dialpad support" when trying to dial out.  

 

Did not have this problem with 6.2.21.1428.  I know it's not a provisioning problem because this user account can dialout from the soft client and from their yeahlink phone.  This firmware also has issues with significant lag on certain menus and many times doesnt bring up the "ok" dialog box and just "sits" there.  

I attempted to factory reset, and downgrade and upgrade again.  Same results.  This is my test unit.  I will try with a different physical phone and see if the issue replicates.  Just curious if this is a know issue or not.

 

-Brandon

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Polycom Employee & Community Manager

Re: Cant dial out with CCX500 on 6.2.22.0185 firmware - Teams DR

Hello @ozgood22 ,

 

Welcome to the Poly Community.


We had similar reports and one of them is tracked by our partner Microsoft as 22259082

 

When comparing with other manufacturers phones and/or our own it's important to also check the currently used Teams and Intune version as these may be causing the issue.

 

We, Poly, only provide the Android Platform to ur partners like Microsoft and it is their own APK's running on the phone.


We, Poly, are unable to track this on behalf of a customer and therefore you would need to report this directly to Microsoft.

 

July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?

Resolution: Please collect the Logs as shown => here <=  and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Polycom Employee & Community Manager

Re: Cant dial out with CCX500 on 6.2.22.0185 firmware - Teams DR

Hello @ozgood22 ,

 

Welcome to the Poly Community.


We had similar reports and one of them is tracked by our partner Microsoft as 22259082

 

When comparing with other manufacturers phones and/or our own it's important to also check the currently used Teams and Intune version as these may be causing the issue.

 

We, Poly, only provide the Android Platform to ur partners like Microsoft and it is their own APK's running on the phone.


We, Poly, are unable to track this on behalf of a customer and therefore you would need to report this directly to Microsoft.

 

July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?

Resolution: Please collect the Logs as shown => here <=  and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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