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Changing the default Lync Directory Search data field with in UC 5.4.5.6770 VVX / Trio Handsets

Mr Lee
Occasional Contributor

Changing the default Lync Directory Search data field with in UC 5.4.5.6770 VVX / Trio Handsets

We currently have a mixture of PBX and Lync Users, when a Lync Directory Search is performed on a non - lync user and Dial is pressed the extension will not ring as it defaults on their email address rather than the phone number data field. 

 

If the searched person is a Lync user then it will call as they have a SIP address.  

 

Is there any way to change the default data field to the phone number instead?

 

Many thanks

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Changing the default Lync Directory Search data field with in UC 5.4.5.6770 VVX / Trio Handsets

Hello Mr Lee,

welcome back to the Polycom Community.

Did you ever solve your issue reported => here <= ?

 

For your new question the answer is no. This is working as designed at present and you would have to get into the details of the contact to dial the number.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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