Plantronics + Polycom. Now together as Poly Logo

Client on Teams Voice with VVX-601 6.3.0.14929 release experiences dropped incoming calls

Highlighted
Occasional Visitor

Client on Teams Voice with VVX-601 6.3.0.14929 release experiences dropped incoming calls

Client on Teams Voice with VVX-601 6.3.0.14929 release experiences dropped incoming calls.  When client answers incoming calls on the Teams desktop client the call goes through.   This is random and does not happen every time.   However, when the VVX is not used and the call is received via the Teams Desktop Client the call comes through every time.   Any insight to this issue would be appreciated.

 

KSM

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Client on Teams Voice with VVX-601 6.3.0.14929 release experiences dropped incoming calls

Hello @KSM ,

 

Welcome to the Poly Community.

It would be of interest if this is a day 1 issue or only happens since something in this setup changed? Are you using BToE too? 

 

I struggle to understand the question asked specifically about how the VVX adds to this. Is the Teams User in Island mode or Teams only mode? Does this only affect 1 phone or all?

 

To clarify some of this our FAQ contains:

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

The above will enable you to share some logs with the volunteers in the community and if this fails you can always reach out to your Poly reseller for support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2