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Common Area accounts signed into Soundstation phones sign out

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Occasional Advisor

Common Area accounts signed into Soundstation phones sign out

Hi,

 

We have an issue where conference phones (Soundstation Duo and IP5000) which are logged in as common area accounts using PIN authentication with Lync seem to sign out by themselves.

Has anyone experienced this issue before?

Also is there any way to remotely sign into these phones? On the VVX series there is a nice "Lync SignIn" button on the web interface, but this doesnt seem to be on the soundstation phones

 

Any help appreciated

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Common Area accounts signed into Soundstation phones sign out

Hello Richard_Mace,

welcome back to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In regards to signing into LYNC via teh Web Interface certain features are only available on the latest phone models like the VVX.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Advisor

Re: Common Area accounts signed into Soundstation phones sign out

Hi,

 

For the Soundstation series we are using version 4.1.1. I beleive that there is version 4.1.1RevAA which I will look to deploy soon.

Can anything be done currently, or would you suggest to upgrade before we continue to troubleshoot?

 

Thanks

Message 3 of 5
Occasional Advisor

Re: Common Area accounts signed into Soundstation phones sign out

Forgot to add, we are using Lync server 2013 and not SIP

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Common Area accounts signed into Soundstation phones sign out

Hello Richard,

you should be running 4.1.1.0731 which is 4.1.1 AA

 

In order to troubleshoot this we would need to see a log in SIP debug and this would be outside the scope for myself within this community to look at as you are required to work this via your Polycom reseller.

 

Other members may want to spend their time to help you with this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5