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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-17-2019 09:03 AM

HP Recommended

Equipment

Polycom Trio 8800 w/ Visual+

Ploycom Trio 8800 w/ VisualPro

 

Software Versions

Trios and Visual+ - 5.9.0.11421

Updater Signature - Release

VisualPro - 6.1.9.500016

 

Still learning as much as I can about the Trios and the way Polycom works. Looking online, it says there are config templates and master configuration file in the Polycom UC Software download, and yes, there are a bunch of config files there.

 

However, I thought that would be blank templates, I guess. They are all filled with parameters, and naturally, if I were to upload one of those files, my settings may changes in some areas.

 

What are we supposed to do with those config files? Are they made to open, go through each one line by line, and then decide what needs to be enabled and what doesn't?

 

Downloading the config files directly from the phone only give my so many paramaters. I thought they would list everything, and just state if it was enabled or disabled.

 

Not sure if anyone else is confused by these files. I was tasked with learning these phones, so XML is brand new to me.

 

Thanks.

1 REPLY 1

‎09-17-2019 09:21 AM

HP Recommended

Hello @Kevin_A ,

 

Welcome back to the Poly community.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

and

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=


A lot of your previous questions, including this, go more into a Training region. 

 

I can only suggest you work with your reseller on this as I am for example being unable to provide any of this via the medium of a community forum.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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