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Config File Confusion

Frequent Advisor

Config File Confusion


Polycom Trio 8800 w/ Visual+

Ploycom Trio 8800 w/ VisualPro


Software Versions

Trios and Visual+ -

Updater Signature - Release

VisualPro -


Still learning as much as I can about the Trios and the way Polycom works. Looking online, it says there are config templates and master configuration file in the Polycom UC Software download, and yes, there are a bunch of config files there.


However, I thought that would be blank templates, I guess. They are all filled with parameters, and naturally, if I were to upload one of those files, my settings may changes in some areas.


What are we supposed to do with those config files? Are they made to open, go through each one line by line, and then decide what needs to be enabled and what doesn't?


Downloading the config files directly from the phone only give my so many paramaters. I thought they would list everything, and just state if it was enabled or disabled.


Not sure if anyone else is confused by these files. I was tasked with learning these phones, so XML is brand new to me.



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Polycom Employee & Community Manager

Re: Config File Confusion

Hello @Kevin_A ,


Welcome back to the Poly community.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=




Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

A lot of your previous questions, including this, go more into a Training region. 


I can only suggest you work with your reseller on this as I am for example being unable to provide any of this via the medium of a community forum.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2