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BSCC_Mike
Occasional Advisor

Contact information displayed

Hardware VVX600

Ver. 5.9.7.42880

Base: Skype

 

we are seeing an issue where on our VVX phones, when we program a speed dial number from a skype contact, if we long press the contact I can see more information about that user, i.e. their Org, email address and phone number(s). The issue is the information displayed is inconsistent for users, some users do not see the Phone number information and some do. Not sure if there is a specific feature setting that is allows this information to be displayed.

 

thanks all,

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Contact information displayed

Hello @BSCC_Mike ,

 

Welcome back to the Poly Community.

Our partner Microsoft did not include this in the 3PIP certification and therefore, without manually changing the relationship status for each contact from the standard Colleagues to Workgroup or Friends and Family the SIP messaging will not include these additional details.

 

In order to match the Skype client our support team worked around this by adding a new parameter:

<?xml version="1.0" standalone="yes"?>
<!-- Display the full contact card information -->
<changes>
<config up.queryContactInfo="1" />
</changes>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Contact information displayed

Hello @BSCC_Mike ,

 

Welcome back to the Poly Community.

Our partner Microsoft did not include this in the 3PIP certification and therefore, without manually changing the relationship status for each contact from the standard Colleagues to Workgroup or Friends and Family the SIP messaging will not include these additional details.

 

In order to match the Skype client our support team worked around this by adding a new parameter:

<?xml version="1.0" standalone="yes"?>
<!-- Display the full contact card information -->
<changes>
<config up.queryContactInfo="1" />
</changes>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
BSCC_Mike
Occasional Advisor

Re: Contact information displayed

Hi Steffen thanks for providing the additional parameter, but what config file would we add this parameter to? 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Contact information displayed

Hello @BSCC_Mike ,

 

From our "normal" VoIP FAQ:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
BSCC_Mike
Occasional Advisor

Re: Contact information displayed

awesome, we'll try this out, thanks Steffen

Message 5 of 5