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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hardware VVX600

Ver. 5.9.7.42880

Base: Skype

 

we are seeing an issue where on our VVX phones, when we program a speed dial number from a skype contact, if we long press the contact I can see more information about that user, i.e. their Org, email address and phone number(s). The issue is the information displayed is inconsistent for users, some users do not see the Phone number information and some do. Not sure if there is a specific feature setting that is allows this information to be displayed.

 

thanks all,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @BSCC_Mike ,

 

Welcome back to the Poly Community.

Our partner Microsoft did not include this in the 3PIP certification and therefore, without manually changing the relationship status for each contact from the standard Colleagues to Workgroup or Friends and Family the SIP messaging will not include these additional details.

 

In order to match the Skype client our support team worked around this by adding a new parameter:

<?xml version="1.0" standalone="yes"?>
<!-- Display the full contact card information -->
<changes>
<config up.queryContactInfo="1" />
</changes>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello @BSCC_Mike ,

 

Welcome back to the Poly Community.

Our partner Microsoft did not include this in the 3PIP certification and therefore, without manually changing the relationship status for each contact from the standard Colleagues to Workgroup or Friends and Family the SIP messaging will not include these additional details.

 

In order to match the Skype client our support team worked around this by adding a new parameter:

<?xml version="1.0" standalone="yes"?>
<!-- Display the full contact card information -->
<changes>
<config up.queryContactInfo="1" />
</changes>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen thanks for providing the additional parameter, but what config file would we add this parameter to? 

HP Recommended

Hello @BSCC_Mike ,

 

From our "normal" VoIP FAQ:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

awesome, we'll try this out, thanks Steffen

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