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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

 

Was there ever a fix for this issue.

 

I'm seeing the same behaviour on VVX 500 and VVX 600 with 5.4.0.10182 Factroy reset doesn't always resolve the issue.

 

You can see the 'Contacts' softkey is missing in the attached screenshot. If the space for the button is pressed / touched the space changes color from black to gradiant as if the the soft key is there, but there is no action performed.

 

James

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello James,

As stated by Chris in the linked post this was raised as a service Ticket and should be fixed in the next 5.4.1 release.

 

I cannot publicly provide a release date for this until it is released so if you require this urgently please raise a support ticket via your Polycom reseller.

 

As this is a duplicate post I close this.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello James,

As stated by Chris in the linked post this was raised as a service Ticket and should be fixed in the next 5.4.1 release.

 

I cannot publicly provide a release date for this until it is released so if you require this urgently please raise a support ticket via your Polycom reseller.

 

As this is a duplicate post I close this.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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