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Content Share Still Shows After Ending

Occasional Advisor

Content Share Still Shows After Ending

Has anyone experienced this issue on the Trio 8800 in which the content share still continues even after you stop sharing your desktop? I just upgraded to 5.9.4.7038 and have never seen this before. We are using RealConnect in a Teams call.

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Polycom Employee & Community Manager

Re: Content Share Still Shows After Ending

Hello @Midnite8 ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.

 

Prior to this, we are unable to answer any new questions.

 

Once you have been over the above please provide some details on the call platform.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Occasional Advisor

Re: Content Share Still Shows After Ending

It was doing this on a Teams call via RealConnect

Message 3 of 4
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Polycom Employee & Community Manager

Re: Content Share Still Shows After Ending

Hello @Midnite8 ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others.

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.

I am unaware of a current issue and this would need to come into support if you can reproduce this every time.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4