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Copy expansion module Line Key settings

SOLVED
BSCC_Mike
Occasional Advisor

Copy expansion module Line Key settings

We are preparing to add expansion modules to our several of our VVX 600 phones across our organization.

 

Is there an easy way to copy the Line Key settings from one phones expansion module to another, i.e. we have preset speed dial numbers on Phone #1, in stead of manually programming these again on Phone #2 through the phone interface can we copy these settings from Phone #1?

 

Is there another way of programming these Line Keys outside of assigning them on the phone itself?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Copy expansion module Line Key settings

Hello @BSCC_Mike ,

 

You will need a provisioning server as the phone will try and upload the XML file.

 

Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

or you can use:

 

Jan 04, 2016 Question: Can I change / re-assign the appearance of a Line and/or Presence Keys?

Resolution: Please check => here <= and the limit using EFLK is 100.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Copy expansion module Line Key settings

Hello @BSCC_Mike ,

 

Welcome back to the Poly Community.

 

Based on your other reply is this using Skype for Business or openSIP?

 

If Skype, did you purchase the Skype licenses as recommended? Do you have a provisioning server in place? What software version do you use?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
BSCC_Mike
Occasional Advisor

Re: Copy expansion module Line Key settings

hi Steffen 

 

1. we running skype for business

2. we have not purchased licenses yet as we are still in testing phase trying to determine if we should keep our current VVX phones or migrate users over to a teams dedicated phone

3. we do not have a provisioning server in place 

4. if you are referring to the version of phone firmware, we are currently on 5.9.6.2996

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Copy expansion module Line Key settings

Hello @BSCC_Mike ,

 

You will need a provisioning server as the phone will try and upload the XML file.

 

Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

or you can use:

 

Jan 04, 2016 Question: Can I change / re-assign the appearance of a Line and/or Presence Keys?

Resolution: Please check => here <= and the limit using EFLK is 100.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
BSCC_Mike
Occasional Advisor

Re: Copy expansion module Line Key settings

Steffen is there a way to input Line Key settings outside of a provisioning server? i am thinking of certain users who will want custom Line Key settings outside of our standard settings, could we create these for them on their phones through the phones web server interface?

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Copy expansion module Line Key settings

Hello @BSCC_Mike ,

 

As shown in the above FAQ there is a UI option to enter these. If you have any follow up questions please work with your reseller to get this into our support team

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6