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Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

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Frequent Advisor

Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

Hi,

 

i have S4B 2015 on premesise and in my office we use a MS DHCP.

 

i have no problem letting PIN sign in to work on my VVX handsets

 

i have a warehouse at a physcially different location - and i use a Draytek 2925 router to create a site to site VPN.

 

the Draytek router is the DHCP server for my warehouse location.

 

i can set some custom DHCP options - but there is a character limit - so i cannot use it to set Option 43 - so i set that throug the VVX web interface.. Settings.. Provisioning.. DHCP Menu.. DHCP Option 43 Override STS-URI

 

when i try to use a PIN sign in.. it fails and there is the following error in the VVX logs:

 

Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI [Option43Hex]

 

Option 120 is specified in the Draytek DHCP server as a HEX (not ASCII).

 

what does this error mean?

 

Many thanks

 

jack

 

PS. i can sign in using my email/password

 

Firmware Version: 5.4.3.1014

Handset: VVX400

 

 

 

 

 

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

Hello Jack,

The community's VoIP FAQ contains this post here:

Jul 14, 2015 Question:Utilizing Pin & Extension Sign in without DHCP Server Option 43 support?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

Hello GuideClothing,

welcome back to the Polycom Community.

The community's Skype FAQ contains this post here:

 

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the correct time and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <= 


The above should provide some help for you to troubleshoot this.

 

If this fails you would need to open a service ticket with your Polycom reseller so Polycom support can have a look at this.

 

If the reseller is some Internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Frequent Advisor

Re: Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

thanks for the links.

 

i figured it out - in "DHCP Option 43 Override STS-URI" i was putting the Option 43 HEX code that the DHCPUntil was generating.

 

was i was supposed to put in was: https://lyncserver1.DomainName.local/CertProv/CertProvisioningService.svc

 

I am now able to sign in with PIN with no problem.

 

it would have been useful if the Description gave more details about what i should have put in there

 

thanks

 

jack

 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

Hello Jack,

The community's VoIP FAQ contains this post here:

Jul 14, 2015 Question:Utilizing Pin & Extension Sign in without DHCP Server Option 43 support?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Frequent Advisor

Re: Could not get any list from the dhcpOption120LyncQuery, setting the configured STS-URI

thank-you

 

it is working now

 

jack

 

Message 5 of 5