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Customisation of Trio 8800 - Missing Contact List

Occasional Visitor

Customisation of Trio 8800 - Missing Contact List

A colleague has setup cfg files (2 files in attached zip) to customise a Trio 8800 to only show "Place a Call" and "Meet Now" on the home page which is working fine. When we select "Place a Call" and select the address book tab we would like "Contact List" to be shown here but we are only seeing "Contact Directory".  My colleague thought this was working when he tested it but when I have tested I am not seeing the "Contact List".  Can anyone help resolve this?


Thanks in advance.




Polycom Employee & Community Manager

Re: Customisation of Trio 8800 - Missing Contact List

Hello PD,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Occasional Visitor

Re: Customisation of Trio 8800 - Missing Contact List

Thanks for the welcome SteffenBaierUK and thanks for the pointer. The following are the versions on the phone at the moment.


UC Software Version 
Updater Version




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