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Directed Call Pickup vs Group Call Pickup

RangerZ
Visitor

Directed Call Pickup vs Group Call Pickup

We are a small office (6 users) and trying to run "Old School".  We have a receptionist who answers our incoming calls.  With our current old PBX system, if she is unavailable anyone can pick up the call with a single button press.

We are testing SfB on the Cloud Platform from Microsoft.  I have configured a Call Attendant that forwards to the receptionist phone.  I am trying to better understand the options for handling calls when she can not respond.  

Reading the Admin guide I see:
*Directed Call Pickup
*Group Call Pickup

Someplace I think I saw a Boss\Delegate function.

Currently we are testing the "Team Call Group" within Skype itself.  This rings on all phones in the call group and requires the user to press thier extension to answer.  Optionaly I can set a delay for this to ring on phones other than the receptionist.

Can some one please help me understand the differences and mechanics of the other options (button presses etc) and which are supported on the MS Cloud Platform.

We are testing with a vvx411.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Directed Call Pickup vs Group Call Pickup

Hello @RangerZ,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition some of the verbiage used for pick up groups in the admin guide may be for OpenSIP only and you should consult the Skype for Business Admin Guide instead.

 

Check => here <= for User Guides.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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