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Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

SOLVED
Highlighted
Advisor

Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

I am looking for an option to disable the favourite contacts on the VVX 410 homescreen and changing the 911 emergency number to local emergency number through .cfg file.
I was not able to figure out which values needs to be add or change in .cfg files.

It would be great help if you would have guide me to change these values in config files.

Thank You.

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Hello Adarsh P S,

UC Software 5.4.1 added a new Flexible Line Key feature which allows users to control what favorites are displayed on the phone and where.

 

Jan 04, 2016 Question: Can I change / re-assign the appearance of  a Line and / or Presence Keys?

Resolution: Please check => here <=

 

In regards of Emergency number are you talking about the five authorized numbers that can be set on the Phone when it is locked?

 

If yes then:

 

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Hello Adarsh P S,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes or admin guides.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Advisor

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Hello Steffen,

 

Sorry for the inconvenience. 

The UC version is UC 5.4.3

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Hello Adarsh P S,

UC Software 5.4.1 added a new Flexible Line Key feature which allows users to control what favorites are displayed on the phone and where.

 

Jan 04, 2016 Question: Can I change / re-assign the appearance of  a Line and / or Presence Keys?

Resolution: Please check => here <=

 

In regards of Emergency number are you talking about the five authorized numbers that can be set on the Phone when it is locked?

 

If yes then:

 

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
Highlighted
Advisor

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Yes Steffen,

 

Now the phone shows the favourite contacts in the homescreen as well as in the contacts. And we don't want to show the favourite contacts in homescreen of VVX410.

Since we have a large number of phones, we will be doing through provisioning method.

So, it would be great if you give me the xml code for disabling the Favourite Contacts from homescreen, I can put in .cfg file and push to all VVX 410 phones.

 

Thanks again.. 

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Hello Adarsh P S,

I already pointed you to the right post:

 

Jan 04, 2016 Question: Can I change / re-assign the appearance of  a Line and / or Presence Keys?

Resolution: Please check => here <=

 

Enabling the above will only display the Line Key and no contacts unless you manually add them.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Advisor

Re: Disabling favourite contacts in homescreen and changing emergency number in Polycom VVX410.

Thank You Steffen for your input.. :)

Message 7 of 7