Hello @AllenArmstrong ,
welcome to the Polycom Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=
The above FAQ explains the different states a EFK can be utilized.
If you believe we should add this feature please work with a Polycom reseller or Polycom Sales Engineer to raise this as a feature request.
Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
