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ERROR VVX300 and Lync 20113

Highlighted
Occasional Advisor

ERROR VVX300 and Lync 20113

I could not get my phone VVX 300 login to Lync 2013.

I get the following error, This is repeated throughout the logfile

 

 

1007150904|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40e5b408
1007150904|sip |4|00|SSL_get_error Error code=5
1007150904|sip |4|00|TLS Listen Thread Exit
1007150904|sip |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
1007150905|sip |4|00|CUser::OnRegistered SA eXpiry Time=50321
1007150905|so |4|00|[SoMain]::procMsg: BToE Mgr is not running
1007150905|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007150906|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007150906|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007150907|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007150907|so |4|00|[SoMain]::procMsg: BToE Mgr is not running
1007150913|sip |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
1007150914|so |4|00|[SoMain]::procMsg: BToE Mgr is not running
1007150930|sip |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
1007150930|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40e5b5e8
 

I used the following configuration file

 

<?xml version="1.0" encoding="utf-8"?>
<!-- Example Per-phone Configuration File -->
<!-- $RCSfile$ $Revision: 135676 $ -->
<lyncPerPhoneLC device.set="1" device.sntp.gmtOffset="3600" device.sntp.gmtOffset.set="1" 
device.sntp.serverName="&lt;LOCAL SNTP&gt;" device.sntp.serverName.set="1" dialplan.1.applyToForward="1"
reg.1.address="&lt;USER@DOMAIN.COM&gt;" reg.1.applyServerDigitMapLocally="1" reg.1.auth.domain=""
reg.1.auth.password="&lt;USER PASSWORD (NO PIN)&gt;" reg.1.auth.userId="&lt;USER Whitout domain&gt;"
reg.1.auth.usePinCredentials="0" reg.1.auth.loginCredentialType="usernameAndPassword" softkey.feature.simplifiedSignIn="1"
reg.1.server.1.registerRetry.baseTimeout="10" reg.1.server.1.registerRetry.maxTimeout="180" reg.1.server.1.specialInterop="lync2010"
reg.1.server.1.transport="TLS" reg.1.serverFeatureControl.cf="1" reg.1.serverFeatureControl.dnd="1"
reg.1.serverFeatureControl.localProcessing.cf="0" reg.1.serverFeatureControl.localProcessing.dnd="0"
reg.1.serverFeatureControl.signalingMethod="serviceMsForwardContact" roaming_buddies.reg="1" call.enableOnNotRegistered="0"
callLists.logConsultationCalls="1" dialplan.applyToDirectoryDial="1" feature.messaging.enabled="1" feature.presence.enabled="1"
sec.srtp.holdWithNewKey="0" sec.srtp.key.lifetime="2^31" sec.srtp.mki.enabled="1" sec.srtp.mki.length="1"
sec.srtp.mki.startSessionAtOne="1" sec.srtp.resumeWithNewKey="0" tcpIpApp.ice.mode="MSOCS" tcpIpApp.keepalive.tcp.sip.tls.enable="1"
video.iFrame.delay="2" video.iFrame.onPacketLoss="1" voice.audioProfile.G7221.24kbps.payloadType="112"
voice.codecPref.G7221.24kbps="5" voice.codecPref.G7221.32kbps="0" voIpProt.SIP.allowTransferOnProceeding="0"
voIpProt.SIP.IM.autoAnswerDelay="40" voIpProt.SIP.header.diversion.enable="1" voIpProt.offerFullCodecListUponResume="0"
voIpProt.SIP.mtls.enable="0" sec.TLS.profileSelection.SIP="ApplicationProfile1"
sec.TLS.customCaCert.1="&lt;ROOT CERTIFICATE OF LYNC SERVICE&gt;" serverAutoDiscovery="0" reg.1.server.1.address="&lt;LYNC FRONT END&gt;"
reg.1.server.1.port="5061" />

 

I appreciate the help you can give me

15 REPLIES 15
Highlighted
Regular Advisor

Re: ERROR VVX300 and Lync 20113

Looks like the domain is empty. reg.1.auth.domain=""

 

Does it login if you enter the information manually from the phone?

 

I would recomend upgrading your firmware 5.1.3 is pretty old.

Message 2 of 16
Highlighted
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

Thanks for your suggestion, I'm upgrading to version 5.4.
I also put the domain to the attribute.

I will comment on the results shortly.

Message 3 of 16
Highlighted
Regular Advisor

Re: ERROR VVX300 and Lync 20113

5.4.0A and 5.3.1 are the latest versions supported with Lync/SfB.  5.4.0A has some issues around sigining in so test it in your enviromant before giving to users.

Message 4 of 16
Highlighted
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

I have the error still, I'll try to version 5.3.1

 

1007165954|pps |5|00|[PpsHybridC]: OnEvRegistrarUpdate clearing voice mail uri on sipstate Unregistered
1007165954|btoe |4|00|PC port status is Down. Can not start BToE manager
1007170007|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
1007170007|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40e3f768
1007170007|sip |4|00|SSL_get_error Error code=5,rc(0)
1007170007|sip |4|00|TLS Listen Thread Exit
1007170008|sip |4|00|CUser::OnRegistered SA eXpiry Time=50321
1007170008|btoe |4|00|PC port status is Down. Can not start BToE manager
1007170008|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007170008|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007170009|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007170009|sip |4|00|Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1007170010|pps |5|00|[PpsHybridC]: OnEvRegistrarUpdate clearing voice mail uri on sipstate Unregistered
1007170010|btoe |4|00|PC port status is Down. Can not start BToE manager
1007170010|ec |4|00|Visual voice mail service is not yet started
Message 5 of 16
Highlighted
Polycom Employee & Community Manager

Re: ERROR VVX300 and Lync 20113

Hello bioalpha,

welcome to the Polycom Community.

None of this configuration is required anymore as this was initial requirement using UC Software 4.0.0

 

Now you simply install UC Software 5.3.1 or Uc Software 5.4.0A and ensure the unit is factory reset and then placed into LYNC Base profile mode via the multiple key combination 1,4 and 9

 

Once rebooted you either use Pin & Extension or Single Sign In.

 

You may enable the Web Interface as described in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 16
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Regular Advisor

Re: ERROR VVX300 and Lync 20113

Thanks Steffen!

 

I hadn’t looked at his config file yet.

 

In your phones config file you can use this to set the phones base profile to Lync as well.  These three settings replace pretty much everything in the config file you posted.

 

 

<lyncbaseprofile device.set="1" device.baseProfile.set="1" device.baseProfile="Lync" />
 

 

You can still use the auth settings if you want to pass the credentials to the phone from the config file.

Message 7 of 16
Highlighted
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

Good afternoon,

Make changes suggested:

- Software version 5.3.1
- Do not use CFG file

but even I have the same problem

I tried CFG file because the CA certificate is not loaded, but does not work

Highlighted
Regular Advisor

Re: ERROR VVX300 and Lync 20113

I see lots of TLS errors, suggesting that your CA cert is not loaded.  I see you have the Option 43 override set.  

 

I also see this.

 

002719.101|dhcpc|4|00|The option data for suboption 255 does not exist
002719.185|utilm|4|00|utilFixUpSubnetMask: Subnet Mask Fixed to (0xff000000).

 

This is normal if you are using DHCP Option 43 and it is not configured correctly.  If you have that and the override set can you remove the DHCP option?  Right now it is forcing your subnet mask to 255.0.0.0 that might not be correct.

 

 

Message 9 of 16
Highlighted
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

THANK YOU!!
I have refined some options on the DHCP server causing the problem, it had to duplicate the scope and level server options.

I'll call testing. On the website I see already initiated the session

Message 10 of 16