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ERROR VVX300 and Lync 20113

bioalpha
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

I'm noticing that the session connects and disconnects. Neither it gives me when this ringtone logged.
I see the recurring event is

 

1012150952 | sip | 4 | 00 | CUser :: OnRegistered SA Expiry Time = 50321
1012150953 | btoe | 4 | 00 | PC port status is Down. Can not start BToE manager
1012150953 | sip | 4 | 00 | Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1012150953 | sip | 4 | 00 | Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1012150954 | sip | 4 | 00 | Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1012150954 | sip | 4 | 00 | Lync request failed to authenticate using Security Assocation. Forcing creation of new SA.
1012150955 | pps | 5 | 00 | [Pp HybridC]: one clearing Register Update voice mail on sipstate Unregistered uri
1012150955 | btoe | 4 | 00 | PC port status is Down. Can not start BToE manager
1012151004 | sip | 4 | 00 | CTcpSocket :: Abandon - Listen TLS thread has exited. Process Further to abandon esta socket
1012151004 | sip | 4 | 00 | CTcpSocket :: Abandon connected socket. Send Message 0x40e49528
1012151005 | sip | 4 | 00 | SSL_get_error Error code = 5
1012151005 | sip | 4 | 00 | TLS Listen Thread Exit

 

further I see that when this sign appears:

 

1012151409|sip |4|00|Registration failed User: jvalladares, Error Code:401 Unauthorized
1012151409|pps |5|00|[PpsHybridC]: OnEvRegistrarUpdate clearing voice mail uri on sipstate Unregistered
1012151426|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
SteffenBaierUK
Polycom Employee & Community Manager

Re: ERROR VVX300 and Lync 20113

Hello bioalpha,

Are you using Pin & Extension to sign in ?

 

If yes check this FAQ Post:

 

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the correct time and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <= 

 

If you are using SIngle Sign In please lower the logging levels:

 

<SSI log.level.change.sip="0" log.render.level="0"/>


You should actually contact Scansource who sold this phone back in 2013 as you seem to be having general setup issues. You may also want to contact Microsoft directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 16
bioalpha
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

I am attaching the log generated. I am using the single sign

 

Regards,

Message 13 of 16
bioalpha
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

I changed the user to a pool of Lync 2010 and has been connected without mistakes, I have a mixed environment (2010 to 2013) but when the user is in the pool 2013 does not connect.

Message 14 of 16
James.Helman
Regular Advisor

Re: ERROR VVX300 and Lync 20113

Coexistence!  One problem is all the guides don’t cover what happens with the phones.  It is not great but not terrible either.  Basically the phones need the DHCP settings for the environment they are registering to.  Kind of a pain if you have a lot of phones and can’t move them all at once.

 

http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/

 

Disclaimer, this might have changed since I last did a migration it was many CU ago.  The Option 43 over ride might also be useful here!

 

Give that a try, if not you might want to open a case with Microsoft, or better yet contact your Lync partner!

Message 15 of 16
bioalpha
Occasional Advisor

Re: ERROR VVX300 and Lync 20113

Thanks for the help!.

In fact I used the "DHCP option 43 override" option but the problem is actually the pool Lync 2013, we are currently reviewing

Message 16 of 16