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# Ends Call

SOLVED
James Waite
Frequent Advisor

# Ends Call

SoundStructure (1.7.2) SoundStructure VoIP Interface (5.4.2.2834) in a Lync 2013 environment with a PTC (Panel Software: 1.11.0-15 OS Version: 1.11.0-14 Kernel Version 2.6.32)

 

Pressing the # key while in a call terminates the call. This presents a challange as many services require a #.

 

5.4.0.10182 does not exhibit this behaviour

 

I'm guesing this is not expected behaviour, I didn't find it in the release notes as a known issue.

 

James

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
James Waite
Frequent Advisor

Re: # Ends Call

This appears to have been resolved in 5.4.4.2473

View solution in original post

Message 8 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: # Ends Call

Hello James,

we would need to see logs etc. so please go ahead and open a Support Ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
James Waite
Frequent Advisor

Re: # Ends Call

Update.

 

Behaviour is not only seen with the '#' key. Call is disconnected upon any dialpad key press. 

 

Behaviour is present with 5.4.2.2834 and PTC 1.15x too.

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: # Ends Call

Hello James,

again we would need to see logs etc. so please go ahead and open a Support Ticket via your Polycom reseller.

 

If you struggle to identify the reseller please provide me with the MAC of the VoIP card and/or the serial of the SoundStructure.

 

The sooner you do this the sooner we can help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
James Waite
Frequent Advisor

Re: # Ends Call

Sure, my reseller is not being 'helpful' can you identify the reseller for these:

 

 

SSTR VoIP  0004F2921F5C

PTC  8A1316205099CU

SSTR  0004f2bf8901

 

 

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: # Ends Call

Hello James,

All was sold via SCANSOURCE COMMUNICATIONS and the VoIP card is still in warranty so you should be good to open a ticket on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
James Waite
Frequent Advisor

Re: # Ends Call

I've been advised this is a known issue, with a fix expected near the end of April.

 

1-2500065364

Message 7 of 8
James Waite
Frequent Advisor

Re: # Ends Call

This appears to have been resolved in 5.4.4.2473

View solution in original post

Message 8 of 8