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Error Code:480 Temporarily not available

Occasional Contributor

Error Code:480 Temporarily not available

Hi ,

I have the problem that when I try to logon a Polycom VVX600 (but also with the VVX201) there appears the error  "0727080304|sip  |4|00|Registration failed User: hans.HOFER, Error Code:480 Temporarily not available". This occurs only with one domain (which worked for years until yesterday), if I change the SIP addrees on Skype for business to an other,than the login works.

 

The phones have the firmware version 5.6.1.1740

 

What could be the issue ?

thanks for help

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Error Code:480 Temporarily not available

Hello @Michael Messner,

welcome back to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure you always check the community FAQ'sand/or utilize the community search before posting any new topics or follow up post’s.

 

In addition UC Software 5.6.1 is no longer supported and you should test 5.8.0, or 5.7.2 or 5.6.3 instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Contributor

Re: Error Code:480 Temporarily not available

We have Lync 2013 servers and there are couple of VVX 310 series phone that is not logging in successfully. The software version is 5.4.5.6770.  Other phones work perfectly fine. On the phone logs i see 480 temporarily unavailable, any idea what would be the issue here.

 

1027115117|ec |4|00|Removing web ticket service
1027115117|ec |4|00|Removed web ticket service
1027115119|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115119|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115122|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [0], previous - [1].
1027115202|ec |4|00|Removing web ticket service
1027115202|ec |4|00|Removed web ticket service
1027115202|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [1], previous - [0].
1027115202|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
1027115202|ec |4|00|Removing web ticket service
1027115202|ec |4|00|Removed web ticket service
1027115205|sip |*|00|dhcpOption120LyncQuery numList [2]
1027115207|xml |*|00|Initial log entry. Current logging level 4
1027115207|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1027115207|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, Default user
1027115207|so |4|00|[SoNcasC]: appncascontext termination:1
1027115207|cfg |5|00|Prm|Parameter attendant.reg requested type 2 but is of type 0
1027115207|so |4|00|[SoNcasC]: Case Handling termination:1
1027115207|sip |*|00|Sip Register Usr:VVX310 Dsp:VVX 310 Auth:'Using Login Cred' Inx:0
1027115207|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027115207|app1 |4|00|MWI information : new message count is '0'
1027115207|ec |4|00|Removing web ticket service
1027115207|ec |4|00|Removed web ticket service
1027115207|ec |4|00|Visual voice mail service is not yet started
1027115208|tls |*|00|Saving new Custom application CA certificate 6
1027115208|tls |*|00|New Certificate Common Name 'abcd' Fingerprint 'XX:XX:XX:XX:XX'
1027115208|tls |*|00|Old Certificate Common Name 'abcd' Fingerprint 'XX:XX:XX:XX:XX'
1027115211|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115228|app1 |4|00|MWI information : new message count is '0'
1027115229|ec |4|00|Visual voice mail service is not yet started
1027115229|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
1027115233|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1027115233|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = mm@domain.com
1027115233|so |4|00|[SoNcasC]: appncascontext termination:1
1027115233|cfg |5|00|Prm|Parameter attendant.reg requested type 2 but is of type 0
1027115234|so |4|00|[SoNcasC]: Case Handling termination:1
1027115234|sip |*|00|Sip Register Usr:mm@domain.com Dsp:mm Auth:'Using Login Cred' Inx:0
1027115234|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027115234|app1 |4|00|MWI information : new message count is '0'
1027115234|ec |4|00|Removing web ticket service
1027115234|ec |4|00|Removed web ticket service
1027115234|ec |4|00|Visual voice mail service is not yet started
1027115239|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115306|btoe |4|00|PC port status is Down. Can not start BToE manager
1027115308|app1 |4|00|MWI information : new message count is '0'
1027115308|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
1027115308|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
1027115308|ec |4|00|Removing web ticket service
1027115308|ec |4|00|Removed web ticket service
1027115308|ec |4|00|Visual voice mail service is not yet started
1027115309|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
1027115309|ec |4|00|Removing web ticket service
1027115309|ec |4|00|Removed web ticket service
1027115311|sip |*|00|dhcpOption120LyncQuery numList [2]
1027115312|tickt|5|00|[soWebTicketTask]:[1163] PIN/Extn Unavialable Cannot do Sign-In
1027115313|so |4|00|[SoNcasC]: appncascontext termination:1
1027115313|so |4|00|[SoNcasC]: Case Handling termination:1
1027115313|sip |*|00|Sip UnRegister Usr:mm@domain.com Dsp:mm Auth:'' Inx:0
1027115313|sip |*|00|SipUserRemove: user 0 being removed.
1027115313|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
1027115313|so |4|00|[SoNcasC]: appncascontext termination:1
1027115313|so |4|00|[SoNcasC]: Case Handling termination:1
1027115313|sip |*|00|Sip Register Usr:VVX310 Dsp:VVX 310 Auth:'Using Login Cred' Inx:0
1027115313|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027115313|app1 |4|00|MWI information : new message count is '0'
1027115313|ec |4|00|Removing web ticket service
1027115313|ec |4|00|Removed web ticket service
1027115313|ec |4|00|Visual voice mail service is not yet started
1027115318|sip |*|00|User removed
1027115318|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115410|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [2], previous - [1].
1027115411|ec |4|00|Removing web ticket service
1027115411|ec |4|00|Removed web ticket service
1027115411|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
1027115411|ec |4|00|Removing web ticket service
1027115411|ec |4|00|Removed web ticket service
1027115414|sip |*|00|dhcpOption120LyncQuery numList [2]
1027115416|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1027115416|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, Default user
1027115416|so |4|00|[SoNcasC]: appncascontext termination:1
1027115416|cfg |5|00|Prm|Parameter attendant.reg requested type 2 but is of type 0
1027115416|so |4|00|[SoNcasC]: Case Handling termination:1
1027115416|sip |*|00|Sip Register Usr:VVX310 Dsp:VVX 310 Auth:'Using Login Cred' Inx:0
1027115416|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027115416|app1 |4|00|MWI information : new message count is '0'
1027115416|ec |4|00|Removing web ticket service
1027115416|ec |4|00|Removed web ticket service
1027115416|ec |4|00|Visual voice mail service is not yet started
1027115417|tls |*|00|Saving new Custom application CA certificate 6
1027115417|tls |*|00|New Certificate Common Name 'abcd' Fingerprint 'XX:XX:XX:XX:XX'
1027115417|tls |*|00|Old Certificate Common Name 'abcd' Fingerprint 'XX:XX:XX:XX:XX'
1027115425|app1 |4|00|MWI information : new message count is '0'
1027115425|ec |4|00|Visual voice mail service is not yet started
1027115425|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
1027115430|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1027115430|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = mm@domain.com
1027115430|so |4|00|[SoNcasC]: appncascontext termination:1
1027115430|cfg |5|00|Prm|Parameter attendant.reg requested type 2 but is of type 0
1027115430|so |4|00|[SoNcasC]: Case Handling termination:1
1027115430|sip |*|00|Sip Register Usr:mm@domain.com Dsp:mm Auth:'Using Login Cred' Inx:0
1027115430|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027115430|app1 |4|00|MWI information : new message count is '0'
1027115430|ec |4|00|Removing web ticket service
1027115430|ec |4|00|Removed web ticket service
1027115430|ec |4|00|Visual voice mail service is not yet started
1027115435|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115451|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [1], previous - [2].
1027115503|sip |4|00|Registration failed User: mm, Error Code:480 Temporarily not available
1027115503|btoe |4|00|PC port status is Down. Can not start BToE manager
1027115551|btoe |4|00|PC port status is Down. Can not start BToE manager
1027115703|btoe |4|00|PC port status is Down. Can not start BToE manager
1027115840|btoe |4|00|PC port status is Down. Can not start BToE manager
1027115847|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
1027115847|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
1027115847|app1 |4|00|MWI information : new message count is '0'
1027115847|ec |4|00|Removing web ticket service
1027115847|ec |4|00|Removed web ticket service
1027115847|ec |4|00|Visual voice mail service is not yet started
1027115848|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [2], previous - [1].
1027115848|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
1027115848|ec |4|00|Removing web ticket service
1027115848|ec |4|00|Removed web ticket service
1027115850|sip |*|00|dhcpOption120LyncQuery numList [2]
1027115851|tickt|5|00|[soWebTicketTask]:[1163] PIN/Extn Unavialable Cannot do Sign-In
1027115852|so |4|00|[SoNcasC]: appncascontext termination:1
1027115852|so |4|00|[SoNcasC]: Case Handling termination:1
1027115852|sip |*|00|Sip UnRegister Usr:mm@domain.com Dsp:mm Auth:'' Inx:0
1027115852|sip |*|00|SipUserRemove: user 0 being removed.
1027115852|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
1027115852|so |4|00|[SoNcasC]: appncascontext termination:1
1027115852|so |4|00|[SoNcasC]: Case Handling termination:1
1027115852|sip |*|00|Sip Register Usr:VVX310 Dsp:VVX 310 Auth:'Using Login Cred' Inx:0
1027115852|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027115852|app1 |4|00|MWI information : new message count is '0'
1027115853|ec |4|00|Removing web ticket service
1027115853|ec |4|00|Removed web ticket service
1027115853|ec |4|00|Visual voice mail service is not yet started
1027115857|sip |*|00|User removed
1027115857|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027115949|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [0], previous - [2].
1027133749|cfg |5|00|Web||ParamParser|Parameter array dimension is unsupported: ""(8603182)
1027133831|ec |4|00|Removing web ticket service
1027133831|ec |4|00|Removed web ticket service
1027133831|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [1], previous - [0].
1027133831|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
1027133831|ec |4|00|Removing web ticket service
1027133831|ec |4|00|Removed web ticket service
1027133831|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027133834|sip |*|00|dhcpOption120LyncQuery numList [2]
1027133836|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1027133836|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, Default user
1027133836|so |4|00|[SoNcasC]: appncascontext termination:1
1027133836|cfg |5|00|Prm|Parameter attendant.reg requested type 2 but is of type 0
1027133836|so |4|00|[SoNcasC]: Case Handling termination:1
1027133836|sip |*|00|Sip Register Usr:VVX310 Dsp:VVX 310 Auth:'Using Login Cred' Inx:0
1027133836|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027133836|app1 |4|00|MWI information : new message count is '0'
1027133836|ec |4|00|Removing web ticket service
1027133836|ec |4|00|Removed web ticket service
1027133836|ec |4|00|Visual voice mail service is not yet started
1027133837|tls |*|00|Saving new Custom application CA certificate 6
1027133837|tls |*|00|New Certificate Common Name 'abcd' Fingerprint 'XX:XX:XX:XX:XX'
1027133837|tls |*|00|Old Certificate Common Name 'abcd' Fingerprint 'XX:XX:XX:XX:XX'
1027133841|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027133845|app1 |4|00|MWI information : new message count is '0'
1027133845|ec |4|00|Visual voice mail service is not yet started
1027133845|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
1027133850|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1027133850|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = mm@domain.com
1027133850|so |4|00|[SoNcasC]: appncascontext termination:1
1027133850|cfg |5|00|Prm|Parameter attendant.reg requested type 2 but is of type 0
1027133850|so |4|00|[SoNcasC]: Case Handling termination:1
1027133850|sip |*|00|Sip Register Usr:mm@domain.com Dsp:mm Auth:'Using Login Cred' Inx:0
1027133850|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027133850|app1 |4|00|MWI information : new message count is '0'
1027133850|ec |4|00|Removing web ticket service
1027133850|ec |4|00|Removed web ticket service
1027133850|ec |4|00|Visual voice mail service is not yet started
1027133855|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1027133922|sip |4|00|Registration failed User: mm, Error Code:480 Temporarily not available
1027143129|btoe |4|00|PC port status is Down. Can not start BToE manager
1027143447|btoe |4|00|PC port status is Down. Can not start BToE manager
1027143727|btoe |4|00|PC port status is Down. Can not start BToE manager
1027154820|btoe |4|00|PC port status is Down. Can not start BToE manager
1027155124|btoe |4|00|PC port status is Down. Can not start BToE manager
1027165553|cfg |5|00|Web||ParamParser|Parameter array dimension is unsupported: ""(8603182)
1027165610|btoe |4|00|PC port status is Down. Can not start BToE manager
1027165830|btoe |4|00|PC port status is Down. Can not start BToE manager
1027170035|btoe |4|00|PC port status is Down. Can not start BToE manager
1027170124|app1 |4|00|MWI information : new message count is '0'
1027170124|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
1027170124|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
1027170124|ec |4|00|Removing web ticket service
1027170124|ec |4|00|Removed web ticket service
1027170124|ec |4|00|Visual voice mail service is not yet started
1027170124|so |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
1027170124|ec |4|00|Removing web ticket service
1027170124|ec |4|00|Removed web ticket service
1027170127|sip |*|00|dhcpOption120LyncQuery numList [2]
1027170127|tickt|5|00|[soWebTicketTask]:[1163] PIN/Extn Unavialable Cannot do Sign-In
1027170129|so |4|00|[SoNcasC]: appncascontext termination:1
1027170129|so |4|00|[SoNcasC]: Case Handling termination:1
1027170129|sip |*|00|Sip UnRegister Usr:mm@domain.com Dsp:mm Auth:'' Inx:0
1027170129|sip |*|00|SipUserRemove: user 0 being removed.
1027170129|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
1027170129|so |4|00|[SoNcasC]: appncascontext termination:1
1027170129|so |4|00|[SoNcasC]: Case Handling termination:1
1027170129|sip |*|00|Sip Register Usr:VVX310 Dsp:VVX 310 Auth:'Using Login Cred' Inx:0
1027170129|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
1027170129|app1 |4|00|MWI information : new message count is '0'
1027170129|ec |4|00|Removing web ticket service
1027170129|ec |4|00|Removed web ticket service
1027170129|ec |4|00|Visual voice mail service is not yet started
1027170133|sip |*|00|User removed
1027170134|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1028020026|cfg |*|00|Prov|Starting to provision
1028020027|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1028020027|cfg |*|00|Prov|Starting to update 3111-46161-001.sip.ld
1028020027|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1028020027|cfg |*|00|Prov|Setting device parameters from configuration files.
1028020027|cfg |4|00|RT|cfgFlashUpdateFromConfig: Failed to update SerialConfig
1028020028|cfg |*|00|Prov|Finished updating configuration
1028020028|dns |5|00|Not adding DNS Querie name:xyz.domain.com sDomain:domain.com
1028020141|lic |*|00|License expiry check in 86379 seconds
1028065428|cfg |5|00|Web||ParamParser|Parameter array dimension is unsupported: ""(8603182)
Message 3 of 4
Polycom Employee & Community Manager

Re: Error Code:480 Temporarily not available

Hello @Khushboo ,

 

Welcome back to the Poly Community.


When did this issue start?

 

UC Software 5.4.5 is no longer supported. Please upgrade to 5.9.6 and re-test.

 

If this fails please follow the below FAQ to set the relevant logging matching your issue:

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4