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Export/copy contact directory from VVX411/500


Export/copy contact directory from VVX411/500

I have a user who has a vvx500 5.6.017325 firmware.  His phone needs to be swapped out and replaced with a new vvx500/501, but it has a over a 100 manually inputted contacts.  


Is there a way to export the manually inputted contacts and import them on the new phone?

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Polycom Employee & Community Manager

Re: Export/copy contact directory from VVX411/500


If you are using a provisioning server the phone would upload its Mac-directory.xml file. You then simply rename it to the new Mac. If you are not using a provisioning server and have no way of setting one up the numbers will be lost.

Replied via a mobile device
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2