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External domain SK4B meetings/conference invites do not populate "Join" button on phone

Hoooooooar
Occasional Contributor

External domain SK4B meetings/conference invites do not populate "Join" button on phone

Just as the title states, if an external user with a different company/domain sends a skype for business meeting, the join button does not populate on the phone.  Any help would be appreiciated

 

v/r,

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: External domain SK4B meetings/conference invites do not populate "Join" button on phon

Hello Hoooooooar,

welcome to the Polycom Community.

 

It would help if you provided some basic information like the phone model itself.

In addition tt is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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