Utilizing a Polycom EagleEye IV USB camera with a Polycom Trio requires a certain software level.
Sep 14, 2018 Question: Can the Polycom Trio upgrade the software for any attached Camera?
Resolution: From Trio Software 5.7.1 onwards the Trio can update the EagleEye™ IV USB if this runs at least Software 1.2.0
In order to check the currently installed software please navigate to:
- Settings => Status => Diagnostics => Networked Devices => Debug Info => Next
This should be at least 1.1.0-X and the latest can usually be found => here <=.
UPDATE 06/08/2018: Software 1.2.0 was released.
UPDATE 02/02/2019: Software 1.2.1 was released.
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The title Polycom Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
